F.A.Q.

Frequently Asked Questions (FAQ)

1. What is your return policy?

  • We accept returns and exchanges within 7 days of receipt. Items must be unused, in their original packaging, and with tags attached. To initiate a return or exchange, please contact our customer service team at sales@Fishi.World or contact our shop at 787-936-7611 for instructions.

2. How do I track my order?

  • After your order ships, you will receive an email with a USPS tracking number. Use this number to track your shipment via the USPS website.

3. What payment methods do you accept?

  • We accept various payment methods, including:
    • Credit Cards (Visa, Mastercard, American Express, Discover)
    • Digital Wallets (Apple Pay, Google Pay, Samsung Pay)
    • Online Payment Gateways (PayPal)

4. How long does shipping take?

  • Shipping times vary based on the method selected:
    • USPS First-Class Mail: Delivery typically within 3-5 business days.
    • USPS Priority Mail: Delivery typically within 1-3 business days.
    • USPS Priority Mail Express: Delivery typically within 1-2 business days.
    • USPS Ground: Delivery typically within 3-8 business days.

5. Do you offer international shipping?

  • Currently, we ship to all U.S. states and territories. We do not offer international shipping at this time.

6. Can I change or cancel my order?

  • Orders can be canceled within 24 hours of placement. Once an order is processed or shipped, it cannot be canceled. To request a change, please contact us as soon as possible.

7. What should I do if I receive a damaged or incorrect item?

  • If you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or return based on the issue.

8. How do I update my account information?

  • You can update your account information by logging into your account on our website. For assistance, please contact our customer service team at  sales@Fishi.World or contact our shop at 787-936-7611.

9. Are your products eco-friendly?

  • We are committed to sustainability and are working towards incorporating eco-friendly practices into our product lines. Please check the product descriptions for more details on materials and sustainability efforts.

10. How do I contact customer service?

  • For any questions or concerns, please reach out to our customer service team at  sales@Fishi.World or contact our shop at 787-936-7611. We are available from 9am-5pm (Monday-Friday) and 9am-4pm (Saturday) to assist you.

11. Do you offer gift cards?

  • Yes, we offer gift cards in various denominations. You can purchase them [online/in-store], and they are redeemable for any product in our store.

12. How can I find my size?

  • We provide a size guide on each product page to help you select the right size. If you have any questions about sizing, please refer to our size chart or contact customer service for assistance.

13. Do you offer any discounts or promotions?

  • We occasionally offer discounts and promotions. To stay updated, subscribe to our newsletter or follow us on social media for the latest offers.

14. Can I sign up for your newsletter?

  • Yes, you can sign up for our newsletter at the bottom of our homepage or during checkout to receive updates, promotions, and news from our store.