Returns and Exchange

At Fishi, we want you to love your purchase.

If something isn't quite right, we're here to help.

Returns & Exchanges

Returns and exchanges are accepted within 30 days of receiving your order.

To be eligible, items must:

  • Be unused and unworn.

  • Include all original tags.

  • Be in their original condition.

  • Not show signs of washing, wear, or damage.

  • Not have been used in the water.

Items that do not meet these conditions cannot be accepted.

Size Exchanges

Need a different size?

If the requested size is available, we'll gladly exchange it.

  • Customers are responsible for the cost of shipping the item back to Fishi.

  • The return shipment must include a valid tracking number.

  • Customers are required to provide the tracking number to Fishi so we can monitor the return shipment.

  • Once the returned item has been received and inspected, Fishi will ship the replacement item at no additional shipping cost.

If the requested size is no longer available, we'll contact you with available options.

Defective or Incorrect Items

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please contact us within 7 days of receiving your order.

Include:

  • Your order number.

  • A brief description of the issue.

  • Photos of the item.

If the issue is determined to be our error, Fishi.World will cover all shipping costs and replace the item at no additional cost.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable.

Lost Packages

If your package appears to be lost during transit, please contact us.

Claims must be submitted within 30 days of the estimated delivery date.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Gift Cards

  • Final Sale items

  • Clearance merchandise

Wrong Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the shipping address provided was incorrect or incomplete:

  • The customer will be responsible for the cost of reshipping the order.

  • Reshipment will be processed once the updated shipping address has been confirmed.

Return Address

Fishi
85 De Diego Ave.
STE 121
San Juan, PR 00927

Contact Us

Email: hello@Fishi.World

Phone: (787) 936-7611

If you have any questions about returns or exchanges, we're always happy to help.