Refund Policy

Refund Policy

1. Eligibility for Refunds:

  • Items must be returned within 30 days of purchase.
  • Items must be in their original condition, unworn, and with all original tags and packaging.
  • Certain items, such as final sale or personalized products, are non-refundable.

2. How to Request a Refund:

  • To initiate a refund, please contact our customer service team at sales@Fishi.World or contact our shop at 787-936-7611.
  • Provide your order number and reason for the return.
  • Return the item(s) to: Fishi, 85 De Diego Avenue, STE 121, San Juan PR 00927. Please use a trackable shipping method.

3. Refund Processing:

  • Once we receive and inspect the returned item(s), we will process your refund within 10 business days.
  • Refunds will be issued to the original payment method. If the original payment method is not available, we may issue store credit.

4. Shipping Costs:

  • Original shipping charges are non-refundable.
  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

5. Exchanges:

  • If you would like to exchange an item, please follow the return procedure and place a new order for the desired item.

6. Contact Us:

  • For any questions or concerns about our refund policy, please reach out to sales@Fishi.World or contact our shop at 787-936-7611.